Privacy Policy

Last updated: 28 May 2026

At Gotto Pets, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit our store, place an order, contact us, or use our services.

This Privacy Policy applies to our online store and services.

Who We Are

Store name: Gotto Pets
Email: contact@gottopets.uk
Phone: +44 7936 481202

Throughout this Privacy Policy, “we”, “us”, and “our” refer to Gotto Pets. “You” and “your” refer to visitors, customers, and users of our store.

Information We Collect

When you use our store or place an order, we may collect the following information:

• Full name
• Billing address
• Shipping address
• Email address
• Phone number
• Order details
• Payment confirmation details
• Customer support messages
• Account information, if you create an account
• IP address
• Browser and device information
• Website usage data
• Cookie and tracking data
• Marketing preferences, if you subscribe to emails or SMS updates

We only collect information needed to process orders, provide customer support, improve our store, prevent fraud, communicate with customers, and comply with legal obligations.

How We Collect Information

We may collect your information when you:

• Visit our store
• Place an order
• Complete checkout
• Create a customer account
• Contact us by email, phone, or contact form
• Subscribe to marketing emails or SMS messages
• Use store features
• Accept, reject, or manage cookies
• Interact with our ads, emails, or website pages

How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders
• Send order confirmations and order updates
• Arrange shipping and delivery
• Provide customer support
• Handle returns, refunds, cancellations, and complaints
• Respond to your messages or requests
• Improve our store, products, and customer experience
• Detect and prevent fraud, abuse, or suspicious activity
• Maintain store security
• Comply with legal, tax, accounting, and regulatory obligations
• Send marketing messages where allowed by law and where you have subscribed or given permission

We do not sell your personal information.

Legal Basis for Processing Your Information

Under UK data protection law, we must have a valid reason for using your personal data.

We may process your information based on:

• Contract: When we need your information to process and deliver your order.
• Legal obligation: When we need to keep records or comply with legal, tax, accounting, or regulatory duties.
• Legitimate interest: When we use information to improve our store, prevent fraud, support customers, or protect our business.
• Consent: When you agree to receive marketing messages or allow certain cookies.

Payment Information

Payments on our store may be processed by secure third-party payment providers.

We do not store your full payment card details on our store. Payment providers may process your payment information securely according to their own privacy and security policies.

Shopify

Our store is hosted on Shopify. Shopify provides the ecommerce platform that allows us to sell our products and services to you.

Your data may be stored through Shopify’s data storage, databases, and applications. Shopify stores your data on secure servers protected by industry-standard security measures.

Sharing Your Information

We may share your information with trusted third parties only when necessary to operate our business, process your order, provide our services, or comply with the law.

This may include:

• Shopify and ecommerce platform providers
• Payment processors
• Shipping carriers and delivery companies
• Fulfilment partners and suppliers
• Website hosting and technology providers
• Email and SMS service providers
• Analytics providers
• Advertising platforms
• Fraud prevention and security tools
• Customer support tools
• Professional advisers, such as accountants or legal advisers
• Government, legal, or regulatory authorities where required by law

We only share the information necessary for the specific purpose.

Shipping and Fulfilment Partners

To deliver your order, we may share your name, shipping address, phone number, email address, and order details with shipping carriers, fulfilment providers, warehouses, or suppliers.

This information is used only to process, prepare, ship, and deliver your order.

Marketing Emails and SMS

If you subscribe to our marketing emails or SMS messages, we may send you product updates, offers, promotions, and store news.

You can unsubscribe at any time by clicking the unsubscribe link in our emails, following the opt-out instructions in SMS messages, or contacting us at:

contact@gottopets.uk

We do not send marketing messages where we are not legally allowed to do so.

Cookies and Tracking Technologies

Our store may use cookies and similar tracking technologies to improve store functionality, measure performance, understand visitor behaviour, and support marketing or advertising.

Cookies may be used to:

• Keep the store working properly
• Remember items in your cart
• Save your preferences
• Improve speed and performance
• Understand how visitors use the store
• Measure advertising performance
• Support personalised or non-personalised advertising, where applicable

Some cookies are necessary for the store to function. Other cookies, such as analytics or advertising cookies, may require your consent depending on your location and applicable law.

You can manage or block cookies through your browser settings. Some parts of the store may not work properly if cookies are disabled.

Analytics and Advertising

We may use analytics and advertising tools to understand how visitors use our store and to improve our marketing.

These tools may collect information such as pages visited, time spent on the store, device type, browser type, approximate location, referral source, and interactions with our store.

Where required by law, we will ask for consent before using non-essential analytics or advertising cookies.

How Long We Keep Your Information

We keep your personal information only for as long as necessary for the purposes described in this Privacy Policy.

This may include keeping information for:

• Order fulfilment
• Customer support
• Returns and refunds
• Legal, tax, and accounting records
• Fraud prevention
• Business records
• Resolving disputes
• Compliance with applicable laws

Order and transaction records may be kept for several years where required for legal, tax, accounting, or business purposes.

When your information is no longer needed, we will delete it, anonymise it, or securely store it only where legally required.

How We Protect Your Information

We take reasonable technical and organisational steps to protect your personal information from unauthorised access, loss, misuse, disclosure, alteration, or destruction.

However, no website, payment system, or online service can be guaranteed to be completely secure. You are responsible for keeping your account login details, passwords, and device access secure.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information
• Object to certain types of processing
• Ask us to restrict how we use your information
• Request a copy of your personal data
• Withdraw consent where processing is based on consent
• Opt out of marketing messages
• Complain to a data protection authority

To make a privacy request, contact us at:

contact@gottopets.uk

We may need to verify your identity before responding to your request.

International Data Transfers

Some of our service providers, suppliers, fulfilment partners, payment providers, or technology providers may be located outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure it is handled securely and in accordance with applicable data protection laws.

Children’s Privacy

Our store is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us and we will review the issue.

Pet Product Information

Our store may sell pet care, pet wellness, grooming, supplements, toys, accessories, or related products. Any product information on our store is provided for general informational purposes only.

This Privacy Policy does not provide veterinary advice. For questions about your pet’s health, allergies, ingredients, medical conditions, or product suitability, you should consult a qualified veterinarian.

Third-Party Links

Our store may contain links to third-party websites, apps, services, or tools.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. You should read their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated “Last updated” date. Please review this page regularly to stay informed about how we protect your information.

Contact Us

For questions about this Privacy Policy or your personal information, contact us at:

Email: contact@gottopets.uk
Phone: +44 7936 481202